The mission of Survivor Outreach Services (SOS) is to provide enhanced emotional and financial planning support to the Families of our fallen service men and women in a compassionate, thorough, and timely manner.
A fallen service member is defined as one who passes away while on active duty. The service member does not have to have died in theater. In addition, the death can have occurred at any time, from weeks ago to decades ago. Survivors are the spouses, parents, children, siblings, and ex-spouses of these fallen heroes.
Survivor Outreach Services consists of a Support Coordinator and a Financial Counselor. Support Coordinators function as the long term support personnel for Survivors. They act as a single point of contact and case manager for Survivors, deliver briefings to the community and leadership, and organize and facilitate support groups. Financial Counselors, on the other hand, offer financial planning assistance, investment education, and estate planning to help surviving Family members reach their financial goals. Both staff members work in close concert with the Casualty Assistance Center to ensure that Survivors continue to receive all entitled benefits.
SOS is unique because of its unlimited, perpetual nature. SOS benefits do not expire and there is no window in which Survivors must take advantage. In addition, SOS is available to both ID and non-ID cardholders. The Army recognizes that questions and issues can surface at any time following the loss of a loved one. Whether these issues are emotional or financial, whether they arise 6 months or 6 years after the loss, Survivor Outreach Services will remain dedicated to helping Survivors and their Families.